Unified Conversations

Omnichannel Inbox API

Bring every customer channel into one shared inbox your team can act on.

8+: channels
40%: faster response
99.99%: uptime SLA

bash

curl -X POST https://api.conversa.in/v1/inbox/conversations \
  -H "Authorization: Bearer $API_KEY" \
  -d channel="whatsapp" \
  -d contact="+919000000000"

Capabilities

Everything you need to ship Omnichannel Inbox

All channels, one view

WhatsApp, email, SMS, and chat in a single thread.

Shared team access

Agents collaborate on the same conversation in real time.

Smart assignment

Route incoming messages to the right agent automatically.

Full context

See customer history and past interactions inline.

Explore

Omnichannel Inbox products

Purpose-built Omnichannel Inbox products, all on one API, dashboard, and bill.

Shared Inbox

Give your whole team one shared view of every customer conversation.

Agent Routing

Automatically route each conversation to the right agent every time.

Canned Responses

Answer common questions instantly with saved, reusable replies.

Use cases

Built for how you use Omnichannel Inbox

Customer support
Sales conversations
Order queries
Team collaboration

Service Level Agreement

99.99%

uptime SLA

Enterprise-grade reliability with 24/7 support, dedicated routing, and transparent status reporting.

FAQ

Common questions

Which channels are supported?

WhatsApp, SMS, email, web chat, and social messaging out of the box.

Can multiple agents share an inbox?

Yes — teams collaborate on shared inboxes with live presence.

One platform

Add another channel in minutes

Every Conversa product shares the same API, dashboard, and billing.

Customer Journey Builder

Ready to launch Omnichannel Inbox?

Get API keys in minutes. Pay only for what you use. No contract required.

Contact sales Open console