Unified Conversations
Omnichannel Inbox API
Bring every customer channel into one shared inbox your team can act on.
- 8+
- channels
- 40%
- faster response
- 99.99%
- uptime SLA
bash
curl -X POST https://api.conversa.in/v1/inbox/conversations \
-H "Authorization: Bearer $API_KEY" \
-d channel="whatsapp" \
-d contact="+919000000000"Capabilities
Everything you need to ship Omnichannel Inbox
01
All channels, one view
WhatsApp, email, SMS, and chat in a single thread.
02
Shared team access
Agents collaborate on the same conversation in real time.
03
Smart assignment
Route incoming messages to the right agent automatically.
04
Full context
See customer history and past interactions inline.
Explore
Omnichannel Inbox products
Purpose-built Omnichannel Inbox products, all on one API, dashboard, and bill.
Use cases
Built for how you use Omnichannel Inbox
- Customer support
- Sales conversations
- Order queries
- Team collaboration
SLA
99.99%
uptime SLA
Enterprise-grade reliability with 24/7 support, dedicated routing, and transparent status reporting.
FAQ
Common questions
Which channels are supported?
WhatsApp, SMS, email, web chat, and social messaging out of the box.
Can multiple agents share an inbox?
Yes — teams collaborate on shared inboxes with live presence.
One platform
Add another channel in minutes
Every Conversa product shares the same API, dashboard, and billing.
Ready to launch Omnichannel Inbox?
Get API keys in minutes. Pay only for what you use.