Smart Assignment
Agent Routing
Automatically route each conversation to the right agent every time.
- 0s
- manual triage
- 30%
- faster resolution
- 99.99%
- uptime SLA
bash
curl -X POST https://api.conversa.in/v1/inbox/routing-rules \
-H "Authorization: Bearer $API_KEY" \
-d channel="whatsapp" \
-d assign_to="team:sales"Capabilities
Everything you need to ship Agent Routing
01
Rule-based routing
Assign by channel, language, or keyword.
02
Skills matching
Send conversations to agents with the right expertise.
03
Load balancing
Distribute volume evenly across available agents.
04
Fallback rules
Escalate or reroute when no one is available.
Use cases
Built for how you use Agent Routing
- Support triage
- Language routing
- VIP handling
- Overflow
SLA
99.99%
uptime SLA
Enterprise-grade reliability with 24/7 support, dedicated routing, and transparent status reporting.
FAQ
Common questions
How are conversations assigned?
By rules you define — channel, skill, language, or load.
What if no agent is free?
Fallback rules queue or escalate the conversation.
One platform
More Omnichannel Inbox products
Every Conversa product shares the same API, dashboard, and billing.
Ready to launch Agent Routing?
Get API keys in minutes. Pay only for what you use.