Conversational AI

AI API

Automate conversations across every channel with AI agents that understand intent, take actions, and hand off to humans.

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70%: auto-resolution
<1s: response time
4: channels, one agent

json

POST /v1/ai/agents/run
{
  "agent": "support-bot",
  "channel": "whatsapp",
  "message": "Where is my order?",
  "tools": ["order_lookup", "escalate_to_human"]
}

Capabilities

Everything you need to ship AI

Omnichannel agents

One AI brain that replies over Voice, SMS, WhatsApp, and RCS.

Tool calling

Let agents query your APIs, look up orders, and complete real tasks.

Human handoff

Seamless escalation to live agents with full conversation context.

Analytics & guardrails

Intent tracking, sentiment, and configurable safety guardrails.

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AI products

Purpose-built AI products, all on one API, dashboard, and bill.

AI Agents

Deploy autonomous AI agents that resolve customer conversations end to end. Powered by the latest Claude models, they understand intent, take actions, and escalate only when needed.

AI Chat

Add a production-ready AI chat assistant to any app or site with one API. Streamed, context-aware replies powered by the latest Claude models, with full conversation memory.

AI Studio

Design, test, and ship AI agents in a visual builder — no code required. Configure prompts, tools, and flows, then publish to any channel in minutes.

Knowledge Base

Ground your AI in your own documents. Upload content and Conversa retrieves the right passages so agents answer accurately with citations — no hallucinations.

Tool Calling

Let AI agents take real actions. Define your APIs as tools and agents call them mid-conversation to look up orders, book slots, or update records — securely.

Human Handoff

Escalate seamlessly from AI to a live agent when it matters. Full context transfers instantly so your team picks up exactly where the conversation left off.

Conversation Analytics

Understand every conversation at scale. Track resolution rates, sentiment, topics, and agent performance with AI-generated insights across all channels.

Omnichannel AI

Build one AI agent, deploy it everywhere. Serve consistent, context-aware conversations across WhatsApp, web, SMS, and more from a single configuration.

Use cases