Conversation Analytics
Understand every conversation at scale. Track resolution rates, sentiment, topics, and agent performance with AI-generated insights across all channels.
- real-time
- dashboards
- 100%
- conversations analyzed
- 20+
- metrics
curl -G https://api.conversa.in/v1/ai/analytics/conversations \
-H "Authorization: Bearer $API_KEY" \
-d from="2026-06-01" \
-d to="2026-06-30" \
-d metrics="resolution_rate,sentiment,csat"Everything you need to ship Conversation Analytics
Auto topic tagging
AI clusters conversations into themes so you spot trends fast.
Sentiment tracking
Measure customer mood across every conversation and channel.
Resolution metrics
Track automation rate, handle time, and CSAT in one dashboard.
Exportable reports
Pull metrics via API or scheduled exports into your BI tools.
Built for how you use Conversation Analytics
- QA & coaching
- Trend detection
- CSAT reporting
- Automation tuning
SLA
20+
metrics
Enterprise-grade reliability with 24/7 support, dedicated routing, and transparent status reporting.
Common questions
Is every conversation analyzed?
Yes — all conversations across channels are tagged and scored automatically, not just samples.
Can I export the data?
Yes — access metrics via API or schedule exports into your data warehouse and BI tools.
More AI products
Every Conversa product shares the same API, dashboard, and billing.
Ready to launch Conversation Analytics?
Get API keys in minutes. Pay only for what you use.