Cloud Contact Center
Contact Center API
Run a full cloud contact center for voice and digital channels without hardware.
- 0
- hardware
- <50ms
- latency
- 99.99%
- uptime SLA
bash
curl -X POST https://api.conversa.in/v1/contact-center/agents \
-H "Authorization: Bearer $API_KEY" \
-d name="Priya" \
-d skills="voice,chat"Capabilities
Everything you need to ship Contact Center
01
Voice and digital
Handle calls, chats, and messages from one desktop.
02
Skills-based routing
Match every interaction to the best available agent.
03
Live supervision
Monitor, whisper, and barge into calls in real time.
04
Workforce insights
Track occupancy, SLAs, and agent performance.
Explore
Contact Center products
Purpose-built Contact Center products, all on one API, dashboard, and bill.
Use cases
Built for how you use Contact Center
- Support operations
- Sales teams
- Collections
- Help desks
SLA
99.99%
uptime SLA
Enterprise-grade reliability with 24/7 support, dedicated routing, and transparent status reporting.
FAQ
Common questions
Do agents need special equipment?
No — agents work from any browser with a headset.
Can supervisors monitor live calls?
Yes — monitor, whisper, and barge are built in.
One platform
Add another channel in minutes
Every Conversa product shares the same API, dashboard, and billing.
Ready to launch Contact Center?
Get API keys in minutes. Pay only for what you use.