Unified Workspace
Agent Desktop
Give agents one workspace for every channel and customer detail.
- 1
- screen
- 25%
- faster handling
- 99.99%
- uptime SLA
bash
curl -X GET https://api.conversa.in/v1/contact-center/agents/agt_123/desktop \
-H "Authorization: Bearer $API_KEY"Capabilities
Everything you need to ship Agent Desktop
01
Single pane
Voice, chat, and history in one screen.
02
Screen pop
Show caller context the moment an interaction arrives.
03
CRM integration
Pull and update customer records without switching tabs.
04
Quick actions
Transfer, hold, and note with one click.
Use cases
Built for how you use Agent Desktop
- Support agents
- Sales reps
- Blended teams
- Remote work
SLA
99.99%
uptime SLA
Enterprise-grade reliability with 24/7 support, dedicated routing, and transparent status reporting.
FAQ
Common questions
Does it work in the browser?
Yes — the desktop runs in any modern browser.
Can it connect to our CRM?
Yes — view and update records inline via integrations.
One platform
More Contact Center products
Every Conversa product shares the same API, dashboard, and billing.
Ready to launch Agent Desktop?
Get API keys in minutes. Pay only for what you use.