Smart Queuing
Queue Management
Keep wait times low with intelligent, real-time queue control.
- 50%
- shorter waits
- real-time
- visibility
- 99.99%
- uptime SLA
bash
curl -X POST https://api.conversa.in/v1/contact-center/queues/q_123/rules \
-H "Authorization: Bearer $API_KEY" \
-d priority="vip" \
-d max_wait="120"Capabilities
Everything you need to ship Queue Management
01
Priority queuing
Move high-value customers to the front.
02
Overflow routing
Redirect volume when queues get busy.
03
Callback offers
Let customers keep their place without waiting on hold.
04
Live dashboards
Monitor wait times and service levels as they change.
Use cases
Built for how you use Queue Management
- Peak handling
- VIP support
- SLA control
- Overflow
SLA
99.99%
uptime SLA
Enterprise-grade reliability with 24/7 support, dedicated routing, and transparent status reporting.
FAQ
Common questions
Can customers request a callback?
Yes — callers keep their place and get called back.
How are VIPs handled?
Priority rules route them ahead of standard queues.
One platform
More Contact Center products
Every Conversa product shares the same API, dashboard, and billing.
Ready to launch Queue Management?
Get API keys in minutes. Pay only for what you use.