Human Handoff
Escalate seamlessly from AI to a live agent when it matters. Full context transfers instantly so your team picks up exactly where the conversation left off.
- <5s
- handoff time
- 100%
- context retained
- 0
- repeated questions
curl -X POST https://api.conversa.in/v1/ai/handoff \
-H "Authorization: Bearer $API_KEY" \
-H "Content-Type: application/json" \
-d '{
"conversation_id": "conv_8f2a",
"reason": "billing_dispute",
"queue": "tier2-support"
}'Everything you need to ship Human Handoff
Context transfer
Full conversation history and intent pass to the agent instantly.
Smart routing
Escalations land in the right queue based on skill, topic, or priority.
Rule-based triggers
Hand off on low confidence, keywords, sentiment, or customer request.
Return to AI
Agents can hand conversations back to automation once resolved.
Built for how you use Human Handoff
- Complex escalations
- VIP customers
- Sensitive issues
- Sales closing
SLA
0
repeated questions
Enterprise-grade reliability with 24/7 support, dedicated routing, and transparent status reporting.
Common questions
Does the customer notice the switch?
The transition is seamless in the same thread; context transfers so no one repeats themselves.
Can the AI resume afterward?
Yes — agents can return resolved conversations to automation for follow-ups and closure.
More AI products
Every Conversa product shares the same API, dashboard, and billing.
Ready to launch Human Handoff?
Get API keys in minutes. Pay only for what you use.