Team Collaboration

Shared Inbox

Give your whole team one shared view of every customer conversation.

bash

curl -X POST https://api.conversa.in/v1/inbox/shared \
  -H "Authorization: Bearer $API_KEY" \
  -d name="Support" \
  -d members="agent_1,agent_2"

Capabilities

Everything you need to ship Shared Inbox

See who is viewing or replying to each conversation.

Add private notes to brief teammates without messaging the customer.

Prevent two agents replying to the same thread.

Own, reassign, or watch conversations with a click.

Use cases

SLA

99.99%

uptime SLA

Enterprise-grade reliability with 24/7 support, dedicated routing, and transparent status reporting.

FAQ

Can agents see each other's replies?

Yes — live presence shows who is active on each thread.

Are internal notes visible to customers?

No — notes stay private to your team.

One platform

Every Conversa product shares the same API, dashboard, and billing.

Get API keys in minutes. Pay only for what you use.