Call Analytics
Understand every call. Track volume, quality, outcomes, and agent performance with dashboards and detailed call records.
- real-time
- dashboards
- MOS
- quality scoring
- CSV/API
- export
GET /v1/analytics/calls?from=2026-06-01&to=2026-06-30
{
"totalCalls": 48210,
"answerRate": 0.92,
"avgDuration": 184,
"avgMos": 4.3
}Everything you need to ship Call Analytics
Live dashboards
Volume, answer rate, duration, and cost trends updated in real time.
Quality metrics
MOS scoring, jitter, and packet loss per call leg to spot issues fast.
Call detail records
Filterable, exportable CDRs for every call with full metadata.
Outcome tracking
Tag dispositions and measure resolution across teams and campaigns.
Built for how you use Call Analytics
- Operations reporting
- Quality monitoring
- Cost optimization
- Team performance
SLA
CSV/API
export
Enterprise-grade reliability with 24/7 support, dedicated routing, and transparent status reporting.
Common questions
Can I export the data?
Yes — download CDRs as CSV or pull them via the analytics API.
How current is the data?
Dashboards update in near real time; records are available within seconds of call end.
More Voice products
Every Conversa product shares the same API, dashboard, and billing.
Ready to launch Call Analytics?
Get API keys in minutes. Pay only for what you use.