Shared Team Inbox
Run WhatsApp support as a team. Route conversations to the right agent, collaborate with private notes, and never drop a customer — all from one shared inbox.
- 40%
- faster resolution
- 100+
- concurrent agents
- 0
- missed messages
curl -X POST https://api.conversa.in/v1/whatsapp/inbox/assign \
-H "Authorization: Bearer $API_KEY" \
-H "Content-Type: application/json" \
-d '{
"conversation_id": "conv_5521",
"assignee": "agent_priya",
"status": "open"
}'Everything you need to ship Shared Team Inbox
Smart routing
Auto-assign chats by skill, language, or workload so nothing sits unanswered.
Private notes
Leave internal comments and @mention teammates without the customer seeing.
One number, many agents
The whole team works a single business number without conflicts or overlap.
Canned replies
Insert saved responses and templates to resolve common questions fast.
Built for how you use Shared Team Inbox
- Customer support
- Sales handling
- Order queries
- Team collaboration
SLA
0
missed messages
Enterprise-grade reliability with 24/7 support, dedicated routing, and transparent status reporting.
Common questions
Can multiple agents use one number?
Yes — the shared inbox lets your whole team handle one WhatsApp number without stepping on each other.
Can agents collaborate on a chat?
Yes — use private notes and @mentions to loop in colleagues without the customer seeing.
More WhatsApp products
Every Conversa product shares the same API, dashboard, and billing.
Ready to launch Shared Team Inbox?
Get API keys in minutes. Pay only for what you use.